Terms of Service

These Terms of Service govern the use of www.stemcharades.info (the “Site”). The Site is owned and operated by Pling Limited (Play Talk Learn) and is an e-commerce website.

By using the Site, you confirm that you have read and understood these Terms of Service and agree to comply with them at all times.

Intellectual Property

All content published and made available on the Site is the property of Pling Limited (Play Talk Learn) and the Site’s creators. This includes, but is not limited to, images, text, logos, documents, downloadable files and anything else that contributes to the composition of the Site.

User Contributions

Users may post the following information on the Site:

• Public comments

• Reviews

By posting publicly on the Site, you agree not to act unlawfully or breach these Terms of Service.

Accounts

When you create an account on the Site, you agree that:

1. You are solely responsible for your account and for maintaining the security and privacy of your account, including passwords and any sensitive information associated with it.

2. All personal information you provide through your account is current, accurate and truthful, and you will update that information if it changes.

We reserve the right to suspend or terminate your account if you use the Site unlawfully or breach these Terms of Service.

Sale of Goods and Services

These Terms of Service govern the sale of goods and services available through the Site.

The following goods are available through the Site:

• Educational learning products

We are under a legal duty to supply goods that match the description of the goods you order through the Site.

The following services are available through the Site:

• Training

Services must be paid for in full when they are ordered.

These Terms of Service apply to all goods and services displayed on the Site when you access it, including products shown as being out of stock.

We aim to ensure that all information, descriptions and images relating to our goods and services are as accurate as possible. However, we cannot guarantee that every description, image or item of information will always be completely accurate.

You agree to purchase goods and services from the Site at your own risk.

We reserve the right to modify, reject or cancel an order when necessary. If we cancel an order after processing your payment, we will refund the amount you paid. You are responsible for checking your chosen payment method to confirm that the refund has been received.

User Goods and Services

The Site allows users to sell goods and services. We do not accept responsibility for goods or services sold by users through the Site.

We cannot guarantee the quality or accuracy of goods or services sold by users. If we become aware that a user is breaching these Terms of Service, we reserve the right to suspend or prohibit that user from selling goods or services through the Site.

Subscriptions

Subscriptions renew automatically, and you will continue to be billed until we receive notice that you wish to cancel.

To cancel a subscription, provide at least 30 days’ notice. Subscriptions may be cancelled at any time, subject to this notice period.

Payments

We accept the following payment methods:

• Credit card

• Purchase order

• Bank transfer

When you provide payment information, you authorise us to access and use the selected payment method and to charge the amount due.

If we believe that a payment breaches any law or these Terms of Service, we reserve the right to cancel or reverse the transaction.

Shipping and Delivery

Goods purchased through the Site may be delivered using the following methods:

• Standard delivery by post: 5–7 business days

• Expedited next-day delivery

• International post: 7–10 days

• International courier: 3–5 days

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary because of unforeseen circumstances and do not include weekends or bank holidays.

Delivery charges are payable in addition to the price of the goods.

Orders delivered outside the United Kingdom may be subject to import duties and taxes imposed by the destination country. You are responsible for paying these charges.

Contact your local customs authority for further information before placing an order. We are not responsible for paying import duties or taxes and are not liable for any failure by you to pay them.

You must provide a complete and accurate delivery address, including the recipient’s name. We are not responsible for goods delivered to the wrong address or person because you supplied inaccurate or incomplete information.

Right to Cancel and Receive Reimbursement

Customers living in the United Kingdom or European Union have the right to cancel a contract to purchase goods or services from us within 14 days without giving a reason.

The cancellation period:

• Ends 14 days after the date of purchase for digital content not supplied on a tangible medium.

• Ends 14 days after the date of purchase for a service.

• Ends 14 days after you, or someone nominated by you, receives the goods where all goods in an order are delivered together.

• Ends 14 days after you, or someone nominated by you, receives the final item where goods from one order are delivered separately.

• Ends 14 days after you, or someone nominated by you, receives the first item where goods are delivered regularly over a defined period.

To exercise your right to cancel, you must inform us of your decision within the applicable cancellation period.

Contact us by email at:

info@playtalklearn.co.uk

You may use the cancellation form at the end of these Terms of Service, but you are not required to do so.

The right to cancel does not apply to:

• Custom-made or personalised goods

Effects of Cancellation

If you cancel your contract after the goods have been dispatched, you must return them as soon as possible after notifying us of your decision to cancel.

You are responsible for the cost of returning the goods.

We are not responsible for damage to or loss of returned goods before they reach us, including damage or loss occurring while the goods are in transit.

If you cancel your contract, we will reimburse all payments received from you under that contract, including standard delivery charges.

We will not reimburse additional delivery charges resulting from your choice of a delivery method that costs more than the least expensive standard delivery option we offer.

We may reduce your reimbursement to reflect any reduction in the value of the goods caused by handling beyond what is reasonably necessary to establish their nature, characteristics and functionality.

We will issue the reimbursement without undue delay and no later than the earlier of:

• Five days after receiving the returned goods

• Fourteen days after you provide evidence that you returned the goods

Where no goods were supplied, we will issue the reimbursement no later than five days after being informed of your decision to cancel.

If you asked us to begin providing a service during the cancellation period, you must pay an amount proportionate to the service provided before you informed us of your decision to cancel. We will reimburse any amount paid above that proportionate charge.

Where you expressly consent to digital content being supplied during the cancellation period and acknowledge that this causes you to lose your cancellation right, you will no longer have the right to cancel once the supply of that digital content begins.

Reimbursements will be made using the same payment method used for the original purchase unless you expressly agree otherwise. You will not be charged any reimbursement fees.

Your statutory cancellation and reimbursement rights are not affected by any separate return or refund policy we may offer.

Refunds for Goods

Requests for refunds must be made within 14 days of receiving the goods.

Refunds do not apply to:

• Training services

Refunds for Services

Services will be refunded in full where they are cancelled at least 48 hours before they are scheduled to be provided.

Returns

Goods may be returned by post.

To return goods by post:

1. Pack the goods securely.

2. Attach the return label included with your order.

3. Take the parcel to your nearest post office.

4. Pay the required return postage.

Consumer Protection Law

Where the Sale of Goods Act 1979, Consumer Rights Act 2015 or any other applicable consumer-protection legislation applies and cannot lawfully be excluded, these Terms of Service will not limit your legal rights or remedies.

These Terms of Service will be interpreted subject to the mandatory provisions of applicable legislation.

Where these Terms of Service conflict with mandatory legislation, the mandatory provisions of that legislation will apply.

Links to Other Websites

The Site may contain links to third-party websites or services that we do not own or control.

We are not responsible for the content, policies or practices of third-party websites or services.

You are responsible for reviewing the terms and conditions and privacy policies of third-party websites before using them.

Limitation of Liability

Pling Limited (Play Talk Learn), together with its directors, officers, agents, employees, subsidiaries and affiliates, will not be liable for actions, claims, losses, damages, liabilities or expenses, including legal fees, arising from your use of the Site, except where liability cannot lawfully be excluded.

Indemnity

Except where prohibited by law, by using the Site you agree to indemnify and hold harmless Pling Limited (Play Talk Learn), together with its directors, officers, agents, employees, subsidiaries and affiliates, from actions, claims, losses, damages, liabilities and expenses, including legal fees, arising from your use of the Site or your breach of these Terms of Service.

Applicable Law

These Terms of Service are governed by the laws of Scotland.

Severability

If any provision of these Terms of Service is found to be unlawful, inconsistent or invalid under applicable law, that provision will be considered void and removed.

The remaining provisions will continue in full force and effect.

Changes to These Terms

We may amend these Terms of Service from time to time to maintain legal compliance and reflect changes to the operation of the Site or the way users are expected to behave.

We will notify users of changes by email or by publishing a notice on the Site.

Contact Details

Questions or concerns about these Terms of Service should be sent to:

Pling Limited
1 Ratho Park Steading
Ratho
Edinburgh
EH28 8TF
United Kingdom

Email: info@playtalklearn.co.uk

You may also contact us through the feedback form on the Site.

Effective date: 10 December 2023

Cancellation Form

To cancel your contract with us, you may complete this form and return it by email or post.

To: Pling Limited
Website: www.stemcharades.info
Address: 1 Ratho Park Steading, Ratho, Edinburgh, EH28 8TF, United Kingdom
Email: info@playtalklearn.co.uk